One Word at a Time: How I’ve Let My Years Shape Me

One Word at a Time: How I’ve Let My Years Shape Me

For the past several years, I haven’t chosen resolutions. I’ve chosen a word. I first heard about the “one word” concept in 2019, and it immediately resonated with me. I dug in, learned more at myoneword.org, and the rest is history. What started as curiosity quickly...

It’s Okay to Cry: A Reflection on Humanity in Deathcare

It’s Okay to Cry: A Reflection on Humanity in Deathcare

Recently, I found myself deeply moved while sitting with a family grieving their 98-year-old matriarch. As they shared their stories—some bringing laughter, others bringing tears—I saw in their faces a reflection of my own experiences with loss. I knew the rugged path...

Stop Making Resolutions, and Do This Instead!

Stop Making Resolutions, and Do This Instead!

Over 15 years ago, a friend and mentor shared a powerful four-step planning strategy with me that has truly transformed how I approach each year. I’ve tailored it over the years to fit my needs, and now, I want to share this guide with you.

A big business no-no: “Let me ask my manager.”

A big business no-no: “Let me ask my manager.”

In the realm of service, particularly in sensitive sectors like deathcare, the ability to fully own client interactions and choose words thoughtfully is not just beneficial—it's essential. Effective communication can significantly enhance the perception of our...

It Matters HOW You Win

It Matters HOW You Win

It Matters How You Win: The Power of Integrity in Life and Business In the grand theater of life and business, success is often portrayed as the ultimate goal. The pursuit of success can be exhilarating, and the thrill of victory, undeniable. However, have you ever...

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