It’s Okay to Cry: A Reflection on Humanity in Deathcare

It’s Okay to Cry: A Reflection on Humanity in Deathcare

Recently, I found myself deeply moved while sitting with a family grieving their 98-year-old matriarch. As they shared their stories—some bringing laughter, others bringing tears—I saw in their faces a reflection of my own experiences with loss. I knew the rugged path...
Stop Making Resolutions, and Do This Instead!

Stop Making Resolutions, and Do This Instead!

As we usher in another new year, I find myself reflecting on just how quickly time passes and the importance of actively shaping the life we want. Are you ready to take charge and MAKE 2025 work FOR you, or are you going to be passive and LET 2025 happen TO you? The...
A big business no-no: “Let me ask my manager.”

A big business no-no: “Let me ask my manager.”

In the realm of service, particularly in sensitive sectors like deathcare, the ability to fully own client interactions and choose words thoughtfully is not just beneficial—it’s essential. Effective communication can significantly enhance the perception of our...

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